Historically, Marketers have been constrained when deriving customer insight from marketing databases. The skills required to use most analysis tools are not part of the make up of the typical creatively minded marketer.
Marketing Departments often rely on data analysts or IT departments, for the answers to database-related questions. The turnaround time on this activity usually means questions need to be conceived well in advance, which prohibits any kind of “direct dialogue” with customer and prospect data.
Marketers want Unconstrained Analysis and Direct Access to their customer data via marketing tools that they can use and understand themselves. Unfortunately, this has not been the norm. Many organizations have invested in tools that marketers simply lack the time and skills to use. Moreover, the majority of tools in use can only produce static reports which do not deliver strategic, actionable customer insight.
At Cognito, with our Analytical Marketing Platform marketers gain customer insight from their desktop using a series of best-practice tools that allow them to gain instant access to their data and complete control of their environment. This means being able to view a detailed picture of individual customer motivations, behavior and historical information and using it to create fully integrated multi-channel campaigns and response analysis – delivering incredible results.
Using Cognito means that marketers will be saving costs, gaining additional revenue, and increasing customer loyalty.